+77027720137

Daily from 10:00 to 21:00

+77027720137

Daily from 10:00 to 21:00

Privacy policy and payment terms

Payments

Online bank card payment

The MIRTU service is connected to internet acquiring, and you can pay for the Service with a bank card of international payment systems. After confirming the selected Plan, a secure window with the payment page of the processing center of Bereke Bank JSC will open.

You need to enter your bank card details. The 3-D Secure protocol is used for additional cardholder authentication. If your issuing bank supports this technology, you will be redirected to its server for additional identification. Ask your issuing bank about the rules and methods of additional identification.

Online payment is provided in accordance with the rules of International payment systems, based on confidentiality and payment security. The most up-to-date verification, encryption, and data transmission methods over closed communication channels are used. Bank card details are entered in a secure window on the processing center’s payment page.

On the payment page you must enter the card number, cardholder name, expiry date, and the three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All required data is shown on the card surface. CVV2/CVC2 is the three-digit security code on the back of the card.

Then, in the same window, your issuing bank’s page will open to enter the 3-D Secure code. If you do not have a static 3-D Secure set up, it will be sent to your phone by SMS. If the 3-D Secure code does not arrive, contact your issuing bank.

3-D Secure is a modern technology for securing card payments on the internet. It uniquely identifies the cardholder making the transaction and greatly reduces the risk of fraudulent card operations.

Security guarantees

The processing center of Bereke Bank JSC protects and processes your bank card data to the PCI DSS 3.0 security standard. Information is transmitted to the payment gateway using SSL encryption. Further transmission goes over closed banking networks with the highest reliability. Bereke Bank JSC does not share your card data with third parties. The 3-D Secure protocol is used for additional cardholder authentication.

If you have questions about a completed payment, you may contact the payment service customer support directly by email at mirtu.kz@gmail.com.

Online payment security

The personal information you provide (name, address, phone, e-mail, credit card number) is confidential and will not be disclosed. Your credit card data is transmitted only in encrypted form and is not stored on the MIRTU service.

IE “MIRTU” guarantees the security of internet payment processing. All card operations comply with the requirements of international payment systems. Specialized card online payment security technologies are used for data transmission, and processing is performed on a secure high-tech server of the processing company.

Card payments are secure because:

  • The authorization system ensures that the buyer’s payment details (number, expiry, CVV2/CVC2) cannot fall into fraudsters’ hands, as these data are not stored on the authorization server and cannot be stolen.
  • The buyer enters payment details directly in the Bereke Bank JSC authorization system, not in the MIRTU app, so the buyer’s card details are not available to third parties.

Service purchase rules

By paying for the selected plan on the MIRTU service, you confirm agreement with the public offer agreement available at Public Offer Agreement.

Refunds

To refund money to a bank card, you must fill out a “Refund request” sent by the company on request to your email, and send it together with a copy of an identity document to mirtu.kz@gmail.com.

The refund will be made to the bank card within 10 business days from the date the Company receives the “Refund request”, if there are justified claims regarding the services.

For refunds of operations processed in error, submit a written request with a copy of an identity document and receipts confirming the erroneous charge to mirtu.kz@gmail.com.

The refund amount equals the purchase amount minus the cost of services rendered. The review and refund period starts when the Company receives the request and is counted in business days excluding holidays/weekends.

Reasons a payment may be declined

  • the bank card is not intended for internet payments — confirm this with your issuing bank;
  • insufficient funds on the bank card — check the balance with the bank that issued the card;
  • bank card details were entered incorrectly;
  • the bank card has expired. The expiry date is usually on the front of the card (month and year). Ask your issuing bank for details.

For questions about bank card payments and other matters related to the MIRTU service, call: +7 702 772 01 37.

Privacy

General provisions

The rules of this Privacy Policy (hereinafter – the Policy) apply to any information (personal data) that may become known to the Service and its Administration while Users use the Service, including during registration and/or any other use of Service features via protected pages. The activity of the MIRTU service is open in nature. Use of the Service (in any scope, form, etc.) means the User’s full agreement with this Privacy Policy and the procedure for processing such User’s personal data. Acceptance of this Privacy Policy is registration in the Service, as well as any other actions aimed at exploring the Service and/or using its features available without registration, and actions that the Service Administration may perceive as aimed at using the Service or its features. If the User disagrees with the provisions of the Privacy Policy, the User must stop using the Service. Any use of the Service by the User means full agreement with and acceptance of all provisions of this Privacy Policy. This Privacy Policy applies only to the Service. The Service Administration does not control and is not responsible for third-party internet resources that the User may visit via links available in the Service. The Service Administration does not verify the accuracy of personal data provided by the User to the Service, but reserves the right to monitor the accuracy of such personal data. If one or more provisions of this Privacy Policy become invalid or unenforceable, this does not affect the validity or applicability of the remaining provisions. The User is personally responsible for checking this Privacy Policy for changes. The Service Administration reserves the right to change or supplement this Privacy Policy at any time at its sole discretion without prior or subsequent notice. The Policy is an integral part of the MIRTU Service Rules. Capitalized words are used in the same meaning as in the Service Rules. MIRTU may amend the Policy at any time. The amended version takes effect when posted on the MIRTU company website. The posting date is indicated in the document. Data transmitted under general internet connection principles and contained in system logs (for example, IP address) is used by the MIRTU Service for technical purposes related to administering our service. In addition, IP addresses are used to collect statistical and demographic data (for example, about the region from which the connection is made). The website https://mirtu.kz/ may use cookies to provide services and content according to individual needs and interests. Disabling cookies in the browser generally will not block use of our services, but may cause certain difficulties. Cookies are also used to collect statistical information about the use of our services.

Right to review, change, and delete data. Limitations

A User or Partner has the right to view their data at any time and may update or delete it by agreement with MIRTU. To prevent re-registration of persons whose participation on https://mirtu.kz/ was terminated due to improper use of our services, we may refuse to delete data needed to block re-registration. Refusal to delete data may also occur in cases provided by law. Where permitted by law, MIRTU may also disclose certain User or Partner data to third parties if this relates to protecting copyright (or other) rights of those third parties (but only upon a written request from the rights holder), or under an agreement between MIRTU and a third party regarding the Service (such agreement must include confidentiality and security obligations for the third party). The rights holder submitting such a request must provide documentary evidence of holding copyright (or other) rights to the content/product/service. There must also be a clear suspicion of infringement. MIRTU may also grant access to User data it holds at the User’s request or with the User’s consent, or at the request of state authorities entitled to obtain data under a regulatory legal act. Electronic messages sent to MIRTU are archived (stored) and may in certain cases be used as evidence. The MIRTU Service relies on the accuracy of all data provided by Users at registration and thereafter, and Users independently correct incorrect or outdated data. Users also guarantee that they provide only their own data, or have properly obtained consent from a third party — the data subject — to provide their data. MIRTU is not liable for Users’ violation of these rules.

Links to other websites

The MIRTU Service is not responsible for the data protection policy applied by owners or administrators of other sites (including Partner sites) that the User visits via links posted on the MIRTU Service. We recommend reviewing the data protection statements on the relevant sites before entering your data. The User or Partner is fully responsible for content on a site linked from the MIRTU Service by them.

Notices sent to a user or partner

The MIRTU Service reserves the right to send all Users emails (push notifications) about important changes and improvements to the Service, as well as other content directly related to Service operation. MIRTU may also send commercial electronic messages, including advertising. Advertising and other commercial messages may also be attached to electronic messages sent to or from a system account.

Limitation of liability

We do everything possible to comply with this privacy policy, but we cannot guarantee the safety of information if factors beyond our control result in disclosure. The website https://mirtu.kz/ and all information posted on it are provided “as is” without any warranties. We are not liable for adverse consequences or any losses caused by restricted access to the Service website.

Dispute resolution

Before going to court with a claim arising from relations between the User and the Service Administration, the mandatory steps are 1) negotiations. If the dispute is not resolved, then 2) submission of a written proposal for voluntary settlement. The recipient of the claim must notify the claimant in writing of the review results within 30 calendar days of receiving the claim. Claim letters are sent by courier or registered mail with delivery confirmation to the parties’ locations. Sending claim letters by other means is not allowed. If no agreement is reached, the dispute will be submitted to a court in accordance with the applicable law of the Republic of Kazakhstan. The applicable law of the Republic of Kazakhstan applies to this Policy and to relations between the User and the Service Administration.

Contacts

For questions regarding this policy, please contact mirtu.kz@gmail.com.